Last Updated: August 17, 2025
1Nikkah Matrimonial App provides digital matrimonial services and subscription-based features. Since our services are primarily digital, the following policy applies to subscriptions and other paid services.
1. Digital Services
Our subscription packages provide access to matrimonial features for the selected subscription period.
Because these are digital services, there is generally no physical product to return or ship.
2. Subscription Payments
Before purchasing a subscription, users should carefully review:
- Subscription package
- Price
- Duration
- Features included
- Applicable terms and conditions
Once a subscription has been purchased and activated, the subscription period begins according to the applicable package.
3. Refund Policy
Subscription payments are generally non-refundable once the subscription has been activated or the paid features have been used.
However, a refund or adjustment may be considered in exceptional circumstances, including:
- Duplicate payment
- Technical error resulting in an incorrect charge
- Payment deducted but subscription not activated
- Other circumstances approved by Nikkah Matrimonial App
Refund requests should be submitted to our support team with relevant payment information.
4. Refund Request
To request a refund review, please provide:
- Registered name
- Registered phone number or email
- Subscription/package purchased
- Transaction date
- Transaction/reference ID
- Reason for the refund request
Our team may review the transaction before making a final decision.
5. Subscription Cancellation
Users may stop using their subscription at any time. Unless otherwise stated at the time of purchase, cancellation does not automatically create an entitlement to a refund for the remaining subscription period.
6. Service Availability
We aim to keep Nikkah Matrimonial App available and operational; however, temporary interruptions may occur because of:
- Maintenance
- Technical issues
- Server problems
- Security incidents
- Internet or third-party service failures
- Circumstances beyond our reasonable control
7. Service Delivery
After successful payment, eligible subscription features are normally activated electronically through the user’s account.
If payment has been deducted but the subscription is not activated, please contact customer support.
8. Fraudulent Transactions
If we identify a transaction as suspicious, fraudulent, unauthorized, or in violation of our policies, we may suspend the relevant account or transaction while investigating the matter.
9. Contact
For subscription, payment, refund, or service-related assistance:
1Nikkah Matrimonial App
Office Address: Park View city, Lahore, Pakistan
Phone: +92 311 4511506
Email: info@1nikkah.com